Shipping policy
Worldwide Tracked Shipping
Soft And Fit LLC is an e-commerce retailer specializing in orthopedic insoles, foot-care accessories, back & posture support products, and fitness wear.
We proud to offer worldwide tracked shipping to ensure your order arrives safely and on time, no matter where you are.
Order Processing
All orders are handled by our dedicated fulfillment team within 24–48 business hours (Monday–Friday, excluding holidays).
Once your order has been shipped, you will receive a confirmation email with your tracking number and a direct link to monitor your package’s journey.
Estimated Delivery Times
Delivery time may vary depending on your location:
- United States: 6–10 business days
- Canada, Europe: 7–12 business days
- Australia & New Zealand: 8–14 business days
- Rest of the World: 10–15 business days
Please note that these are average delivery estimates, and shipping delays may occasionally occur due to customs clearance or carrier-related issues.
Shipping Confirmation & Tracking
Once your order is shipped, you’ll receive an email with your tracking information.
If you haven’t received your tracking link after 3 business days, please check your spam folder or contact us at support@softandfit.com.
Customs & Import Fees
International orders may be subject to import duties or taxes once the shipment reaches your country.
Soft & Fit LLC is not responsible for these charges, as they are determined by your local customs authorities.
Lost or Delayed Packages
If your package appears delayed or lost, please reach out to us at support@softandfit.com with your order number. We’ll do our best to help locate your shipment and ensure it reaches you as soon as possible.